FAQs

Locations

Do you offer junk removal nationwide?

Yes. We offer junk removal and assembly services all across the United States, including 95% of ZIP codes. Our national network of reliable crews means you can count on dependable service anywhere you need it.

Do you serve rural areas or the countryside?

We do. LoadUp services over 95% of all ZIP codes in the US, including even the most remote areas. Keep in mind that availability and how quickly pros in our network can get to you can vary depending on how close crews are to you, but you can check availability and book online right away.

Can I get same-day junk removal?

You can get same-day junk removal in most major cities and surrounding areas. Check online when you’re booking your appointment, and you can see when the earliest pickup times are in your area before confirming.

In-Home

Can I book junk removal and assembly at the same time?

Yes. You can bundle junk removal with item assembly into one visit. This way, you can clear out old junk and get new items set up in one visit, saving you time without needing multiple service appointments.

Can my junk be picked up from inside my house?

Absolutely. We offer full-service, in-home junk removal, so your pros can come right into your home to take away items like old furniture, appliances, electronics, and other bulky junk. They’ll handle lifting, carrying, and loading, so you don’t have to lift a finger. Outside pickup is also an option if you prefer not to be home, and it’s usually cheaper.

How much does it cost to get junk removed from indoors?

Prices with us start at around $90, depending on where you are, and you get a clear price before you book. Most in-home pickups are around $150-$300, which is often 20 to 30 percent cheaper than other junk removal companies will charge you.

How do I book junk removal from inside my house?

Our online booking system makes it simple. You just select the items you want removed, get a guaranteed price in minutes, choose your pickup time, and confirm your appointment. Your crew shows up ready to get to work with full-service, in-home removal, no on-site estimates needed.

Can my junk be removed from balconies or upper-floor apartments?

Yes. Licensed pros in our network will remove junk from balconies, upper floors, and apartments, as long as there’s a safe way in and items can be safely removed without damaging your property. When you book online, you can let us know about any stairs, elevators, or access issues so we can make sure you get the right price.

Do the pros disassemble items before removing them?

LoadUp offers disassembly that can be bundled with removal service. Just make sure you let us know about any disassembly needs when you book.

How do I know the pros I get from LoadUp are background-checked and safe to let in my home?

All junk removal pros in our network are background checked and insured before they even show up to do the job. The platform matches you with a crew in your area, and you can always review your appointment details and confirmations online to have an extra level of peace of mind.

Outdoor

Why is outdoor pickup cheaper than in-home removal?

Outdoor pickup is almost always cheaper because there’s less labor and time involved. You just leave your items outside. You do not need to be home for outside pickup, and your pros can get the job done a lot faster.

How much does outdoor junk removal cost?

Prices for outdoor junk removal will usually fall between $75 and $300. But factors like number of items or ease of access can impact the final price. With LoadUp, you’ll get a clear, instant price when you book your appointment in our online booking system. And because outdoor pickup requires less labor than in-home removal, it’s a much more cost-effective and convenient way to get rid of unwanted items.

How do I book outdoor junk removal?

You can schedule outdoor junk removal through our online booking system in just a few steps. Select the items you need removed, choose the outdoor pickup option, review your guaranteed price, and select an available appointment window. Once you confirm your booking, your pickup is secured. On the day of service, place your items outside in an accessible location before your scheduled window.

Pricing & Payment

What’s the difference between item-based pricing and volume-based pricing?

Volume-based pricing means you pay by the space your junk takes up in a truck, which usually means on-site estimates. Item-based pricing is when set prices are assigned to specific items. LoadUp uses item-based pricing through our online booking system because it lets you know exactly how much you’ll pay before your pros arrive. You don’t have to wait for an on-site estimate, and you do not pay the full item-based price for additional items beyond one.

What types of businesses does LoadUp work with?

We support businesses in a variety of industries, including property management, hospitality, retail, self-storage and e-commerce, to name just a few. Businesses that need to get rid of large items or assembly services can count on LoadUp.

How does LoadUp pricing compare to traditional junk removal companies?

LoadUp’s instant pricing model is often cheaper than traditional volume-based junk haulers. Because you see your guaranteed price before a hauler shows up, you don’t have to worry about surprise up-charges or fees. Keep in mind that you often will not pay full price for additional items added to your order.

What’s the difference between instant pricing and on-site estimates?

On-site estimates mean a junk removal crew will arrive to inspect the junk you need removed and then give you a price, usually based on the amount of space your junk will take up in their truck. Instant pricing, the model we use, gives you a clear price before you book based on the items you’ve selected. With LoadUp, you can get your price online without having to schedule a separate on-site estimate.

How do load size tiers work in junk removal pricing?

Traditional junk haulers use load size tiers to price jobs based on how much space the junk takes up in the truck. Smaller loads cost less, larger loads cost more. We offer item-based rates instantly in our online booking system so you can see how much you’ll pay without having to guess or wait for an on-site estimate. You will see your price online and can expect to pay that exact price.

How does LoadUp’s online pricing work?

When you book, you select the items you need removed and provide the details. LoadUp’s system will then instantly calculate your price before you confirm your appointment.

Will my junk removal price change after booking?

Usually not. The price you see in our online booking system is based on the items you selected and the service details you provided. If you add extra items or the access details differ from what you specified during booking, your price may change. It is best to provide as many details about items and access as possible so you can feel secure in the price you see.

Do you offer price matching?

Yes. LoadUp will match any written quote from another licensed and insured junk removal company for the same items, service, and location. Just email a copy of the written estimate to sales@goloadup.com or text it to 678-884-4738. Once we verify it, we’ll give you a one-time use promo code to match the price.

What We Take

What types of items can I have removed?

Pros in your area from our network remove furniture, mattresses, appliances, electronics, yard debris, construction debris, exercise equipment, and many other types of bulky household or commercial items. Choose the items you need removed when you book, and we’ll take it from there. If you don’t see your item listed, it can probably still be taken unless it’s hazardous.

What is not included in your junk removal service?

Your team can’t disconnect gas, plumbing, or electrical installations or wiring before removing an item. They also can’t take hazardous materials, certain chemicals, or regulated waste. However, if your item is not hazardous, chances are it can be taken with ease.

Appointments

How do I schedule same-day junk removal?

You can check if same-day appointments are available in your area during online booking by plugging in your ZIP code. If a slot is available, you can select an open time and confirm your booking online. Same-day appointments are usually available in populated metro areas if you book before 12PM on the day of service.

What are LoadUp’s service hours?

Service hours can vary depending on your location, but generally, the junk removal pros in our network operate from 8am to 8pm, 7 days a week.

How do I get a junk removal quote without an on-site estimate?

We don’t even offer in-home estimates. This limits hassle and ensures you receive a clear, fair price before the junk haulers show up at your door. You can get an instant quote online by picking the items you need removed and entering your pickup details. The price is automatically generated for you before you confirm your appointment.

Can I track or manage my appointment after I’ve booked it?

Yes. Once you’ve booked, you can check online to view appointment details, make any changes, or contact support if needed. Keep in mind, you will get your service provider’s number on the day of the appointment, and they will call about 30 minutes beforehand to confirm the time and any last-minute details.

How do I ask for a Certificate of Insurance (COI)?

After you’ve placed your order, you can request a COI through the tracking portal. We recommend you submit your request at least 24 hours before your scheduled service to avoid any delays.

How can I reschedule my junk removal appointment, and is there a fee?

You can easily reschedule by looking up your appointment online using the link sent to you. There is no fee to reschedule, even if it’s on the day of service.

Recycling / Donation

Do the pros in LoadUp’s network try to donate items that are still in good condition?

Yes they do. They’ll make every effort to donate items that are still usable, but eligibility depends on the condition of the item and the local charities in your area that accept donations.

How does LoadUp help reduce waste and prevent items from ending up in a landfill?

Your pros work with local recycling facilities and donation centers to get as many items as possible dropped off. Your pros will try to donate your items first, and if that’s not possible, they’ll attempt recycling. If donation or recycling is not possible, they will responsibly dispose of your junk to avoid landfills.

Do I need to be home when the junk removal crew come to pick up my items?

No, as long as you’ve moved your items outside for your pros to remove them. If you want full-service removal from inside your home, you will need to be present to let your Loaders in.

Can I request donation routing for items being removed?

Yes, you can. Just let us know during the booking process what your preferences are. While we can’t guarantee that your items can be donated, the pros in our network will do their best to donate eligible items.

Preparation & Access

Why should I hire a junk removal company to remove my items for me, rather than trying to do it myself?

Hiring a professional junk removal service saves significant time and physical effort while reducing the risk of injury from moving heavy or awkward items. Instead of renting a truck, making multiple trips to disposal facilities, and navigating local disposal rules, experienced crews handle the lifting, loading, and proper disposal for you.

What’s the main difference between outdoor and in-home junk removal?

With outdoor removal, you place your items outside, and the crew handles pickup from there. Because it requires less labor and time, it is more affordable than in-home service. In-home removal includes full-service lifting and hauling from inside your home, including stairs or tight spaces, and someone must be present during the appointment. The right option depends on your budget, schedule, and whether you are able to move items outdoors yourself.

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